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Return & Refund Policy — MaisonPaw
Right of Withdrawal (EU Customers) In accordance with EU Directive 2011/83/EU, customers in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason.
Non-eligible items:
- Hygiene or grooming products with broken seal or that have been used
- Products damaged due to customer misuse
How to request a refund:
- Email us at maisonpaw69@gmail.com within 14 days of delivery
- Include your order number and a photo of the product
- Refunds are processed within 14 days of approval, to the original payment method
Defective or incorrect items: Full refund granted without requiring physical return of the product.
Return shipping costs: Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrectly delivered.